We are committed to resolving customer complaints quickly and fairly.
Level 1 — Customer Care
Call or email us using the details on the Contact page. We aim to respond within 7 working days.
Level 2 — Grievance Redressal Officer
If unresolved, write to our Grievance Redressal Officer. Update the officer details from Admin › Website Pages.
Level 3 — RBI Ombudsman
If your complaint is not resolved within 30 days, you may approach the RBI Integrated Ombudsman at cms.rbi.org.in.